RETURN/EXCHANGE POLICY
- RESHAM ETHNIC has strictly NO RETURN Policy
- Order once placed cannot be cancelled.
- Normal delivery time is 10-12 working days.
- Free exchange in case of damage/defects only.
- Exchange charge 15 AED applicable for any other reasons (strictly not on dislike basis or colour variation).
- Any Damage/Defect exchange to be informed within 12 hours after receiving the delivery with original package and fresh condition. Any Claims of Damage or Defect informed After 12 hours of delivery will not be eligible for exchange.
- If your item arrives faulty then this needs to be reported via email to info.reshamethnic@gmail.com with picture of the faulty item with in 12 hrs of receipt of the item. A member of the team will confirm if the item can be exchanged by email or by phone.
- Items on “promotion / sales” are not eligible for exchange or return.
- Any items to be exchanged will need to be sent back in the original packaging and condition by you. If you need us to pick it up courier fees of 15 Aed will be charged. Upon receipt we will confirm if an exchange can be completed
- Exchange to be done within 7 days.
- Exchange should be done with same amount or great value.
- No exchange or return on dislike basis &colour variation.
- Slight colour variation can come due to digital photography or mobile computer monitor settings.
- Exchange to be done with same product.